Contact PrepGraph

We're here to help. Choose the best way to reach us.

Quick Contact Options

Live Chat

Fastest response for quick questions

Click the chat icon in the bottom right corner.

Available: 9am - 9pm EST, 7 days a week

Average response: 2-3 minutes

Email Support

Detailed responses for complex issues

support@prepgraph.com

Response time: Within 24 hours

Phone Support

Talk to a real person

1-800-PREPGRAPH

Hours:

  • Monday - Friday: 9am - 6pm EST
  • Saturday: 10am - 4pm EST
  • Sunday: Closed

Contact by Department

Billing & Subscriptions

billing@prepgraph.com

Phone: 1-800-PREPGRAPH, Option 2

Hours: Monday - Friday, 9am - 6pm EST

Schools & Institutions

schools@prepgraph.com

Phone: 1-800-PREPGRAPH, Option 3

Hours: Monday - Friday, 8am - 7pm EST

Partnerships

partnerships@prepgraph.com

Phone: 1-800-PREPGRAPH, Option 4

Press & Media

press@prepgraph.com

Phone: (415) 555-0123

Careers

careers@prepgraph.com

View Open Positions →

Privacy & Security

Privacy: privacy@prepgraph.com

Security: security@prepgraph.com

Office Locations

Headquarters - San Francisco

PrepGraph Inc.
123 Education Street, Suite 500
San Francisco, CA 94105
United States

Office Hours: Monday - Friday, 9am - 6pm PST

Not a walk-in office. Schedule visit: visit@prepgraph.com

London, UK

PrepGraph Europe Ltd.
45 Learning Lane
London EC2A 4BX
United Kingdom

europe@prepgraph.com
Phone: +44 20 1234 5678

Toronto, Canada

PrepGraph Canada Inc.
78 Education Avenue
Toronto, ON M5H 2N2
Canada

canada@prepgraph.com
Phone: +1 416 555 0123

Frequently Asked Questions

Q: How quickly will I get a response?
Chat support: 2-3 minutes | Email: Within 24 hours | Phone: Immediate during business hours
Q: Do you offer phone support for free accounts?
Chat and email support are available for all users. Phone support is prioritized for paid subscribers but we help everyone!
Q: Can I schedule a call with someone?
Yes! For schools and complex issues, we offer scheduled calls. Email support@prepgraph.com to arrange.
Q: Is support available in languages other than English?
Currently, support is available in English and Spanish. More languages coming soon.
Q: How do I report a bug?
Email support@prepgraph.com with details and screenshots. We take bugs seriously and respond quickly.

Emergency Contact

Security Emergency

Found a security vulnerability?

Email immediately: security@prepgraph.com

Phone (urgent): 1-800-PREPGRAPH, Option 9

We offer a bug bounty program for responsible disclosure.